Privacy Policy
Last Updated: December 2024
1. Introduction
Melksham Mental Health ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information.
2. Information We Collect
Contact Forms: Name, email address, and message content when you contact us.
License Purchases: Email address and payment information (processed securely by Stripe).
Community Stories: Name (optional), email address, and story content submitted.
Website Analytics: Anonymous usage data including pages visited, time on site, and referring sources.
3. How We Use Your Information
- • To respond to your inquiries and support requests
- • To process license purchases and deliver license keys
- • To moderate and publish community stories (with your consent)
- • To improve our website and services
- • To send important updates about our services (you can opt-out)
4. Data Storage and Security
We use industry-standard security measures to protect your data. Payment information is processed securely by Stripe and we do not store credit card details. All data is encrypted in transit and at rest.
5. Cookies
We use essential cookies to ensure the website functions properly and analytics cookies to understand how visitors use our site. You can control cookies through your browser settings.
6. Third-Party Services
Stripe: Payment processing (subject to Stripe's privacy policy)
Analytics: We use analytics tools to improve our website
These services have their own privacy policies and we encourage you to review them.
7. Your Rights (GDPR)
Under UK GDPR, you have the right to:
- • Access your personal data
- • Correct inaccurate data
- • Request deletion of your data
- • Object to processing of your data
- • Data portability
To exercise these rights, contact us at Melksham-mental-health@outlook.com
8. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy. Contact form data is deleted after 1 year. License information is retained indefinitely to support your license activation.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us.
10. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions about this privacy policy or how we handle your data, please contact us: